We will endeavour to dispatch your order within 4 working days of the date of confirmation of your order by us, but its normaly nextday 98% of the time.
Delivery dates are estimates. Delivery is NOT included in the price of orders unless otherwise stated. All delivery charges are calculated at checkout - UK mainland delivery is usually charged at £10.00 no matter what you order. Some areas of Scotland / Channel Islands carry a surcharge and the Highlands of Scotland carry an even higher surcharge, your will be contacted after your order is placed if your postcode incurs an extra charge. Delivery to the Channel Islands and Ireland is charged at £30.00.
We are very happy to ship our paints to all European countries. We use DPD as we have found them to be very reliable and supply a tracking number with all our orders so that you can track your parcel on it's way to you.
We can not ship outside Europe.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
1. Please email us to request a refund and we will assign you a tracking number.
2. Mail your returned item to us.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened or the seal broken or if the items.
Merchandise that has been used, or altered will not be accepted for return or exchange.
Large orders over the sum of £1000 that have been preordered via email or verbally cannot be returned or refunded unless there is a fault with the product.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in like new condition (unopened), in some cases you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.